Enquiries
When you use our contact or enquiry forms, we may collect the details you provide, such as your name, organisation, contact information, enquiry and any other message you choose to send.
DATA HANDLING / POPIA
Privacy Notice
We handle personal information shared with PentGen Security in line with the Protection of Personal Information Act, 2013 (POPIA). This notice explains what we may collect through our enquiry channels, why we use it and the choices available to you.
Who runs this website
This website is owned and run by PentGen Security. We are fully responsible for the website, its content, our services and the personal information collected through it.
Our responsible party is PentGen Security. Our Information Officer is the owner of PentGen Security. You can contact both at security@pentgen.com.
Information we may collect
Direct communication
We may collect information contained in emails, phone calls and WhatsApp messages sent to us. We use these details to understand and respond to your request.
Site use
We may receive technical information about normal use of the site, such as pages viewed, device details and approximate usage information, subject to your cookie choices where consent is required.
Why we use information
We use personal information to respond to enquiries, discuss enterprise cybersecurity requirements, prepare service discussions and provide Risk Assessments, Penetration Testing or Vulnerability Scanning where an engagement is agreed. We may also use it to meet legal obligations, maintain records and protect the security of our services.
Our lawful basis may include responding to your request, taking steps at your request before an engagement, providing an agreed service, complying with legal obligations or pursuing a legitimate operational need. We use analytics, advertising and marketing information only with your consent, and you can withdraw that consent.
Cookies and tracking
Strictly necessary cookies are always on because they help with security, sessions and remembering your cookie choice. Analytics cookies may be used to understand how the site is used, and marketing or advertising cookies and pixels may be used to measure visits and actions or show advertising to people who visited.
Analytics and advertising tools run only if you accept analytics or marketing cookies in the cookie banner. You can change your choice at any time using the Cookie preferences link at the bottom of every page, and you can also clear cookies in your browser.
These companies may process information outside South Africa under their own privacy policies. You can also manage advertising choices in your Facebook, Instagram or TikTok ad settings. We use your contact details for advertising on these platforms only if you have agreed to receive marketing from us.
Sharing, retention and security
We share information only with service providers that help us run the website and services, such as website hosting, email and payments where applicable. With your consent, we may also share relevant information with analytics and advertising platforms. Service providers must keep information confidential and secure. Some may store information outside South Africa under protection similar to POPIA.
We keep personal information no longer than needed for the purpose for which it was collected, or for as long as the law requires. We use reasonable safeguards designed to protect information against unauthorised access, loss, misuse or disclosure. No method of transmission or storage can be guaranteed to be completely secure.
Your rights and requests
You may ask us what personal information we hold about you, request correction or deletion, object to its use including direct marketing, or withdraw consent where processing is based on consent. To make a request, contact us at security@pentgen.com. We may need to verify your identity before responding.
Please contact us first if you have a concern. You may complain to the Information Regulator of South Africa at inforegulator.org.za after contacting us.
We do not describe this website as a service for children. Where a parent or guardian provides information about a child, that parent or guardian must provide the necessary consent.
Updates to this notice
We may update this notice when our information practices or legal obligations change. The latest version will be made available through this page.
This notice is a general template and not legal advice; the business should have it checked for its own circumstances.